Important changes to the way you see ATM fees

We’d like to bring to your attention some important changes developed by the industry, together with the Reserve Bank of Australia, to give cardholders more choice and transparency. From 3 March 2009, when you use an ATM not branded by your bank, you’ll see the ATM charges displayed on screen before you make a transaction. So you’ll know what you’ll be charged by that institution if you decide to proceed.

1. Try to use ATMs owned by your bank

To minimise your ATM fees, use Westpac ATMs or one of the additional 1,100 St George/BankSA ATMs. Check your account to see your monthly fee-free allowance because some Westpac accounts offer you unlimited transactions at Westpac, St George and BankSA branded ATMs.

If you use ATMs frequently and incur excess fees, visit your local branch or talk to us on 132 032 about the best account for your needs.

2. Bank online and over the phone

Most Westpac accounts offer you unlimited fee-free Internet Banking and Telephone Banking. Where possible, make your payments online or over the phone to help limit your cash withdrawals.

3. Get cash out when you make purchases

If you’re making an EFTPOS purchase, withdraw money at the same time to avoid paying ATM-related fees.

1. What is a foreign ATM?

Any ATM not branded by your bank.

2. How will I know the fees for using foreign ATMs?

From 3 March 2009, when you withdraw cash from a foreign ATM, a message will appear on screen showing you how much you will be charged if you decide to proceed with the transaction.

3. Will I be charged the fee if I decide to cancel the transaction?

If you cancel the transaction, you won’t be charged a fee.

4. When will the transaction fee be charged by a foreign ATM?

If you decide to proceed with the transaction, the foreign ATM will deduct the fee from your account immediately.

5. Why have these changes been introduced?

These changes were developed by the industry, together with the Reserve Bank of Australia, to give cardholders more choice and transparency. These changes are effective from 3 March 2009.

Send an SMS with your suburb and state to
19 WBC ATM (19 922 286)*

Call 132 032

Ask at your local Westpac branch

Things you should know:

Information current as at 1 December 2008. This information has been prepared without taking account of your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness , having regard to your objectives, financial situation or needs. You should consider the PDS before making any decision in relation to Westpac products or services. You can obtain a copy of the PDS or contact Westpac by calling 132 032, visiting westpac.com.au or by visiting any of our branches.