Sustainable prosperity
Through responding to change.Message from the Chairman and the CEO
Responsible lending
Supporting customers in times of financial distress and improving financial capability
Engaging employees
Understanding the current and future work environment to engage our people for high performance
Tackling climate change
Understanding the risks and opportunities in preparing for a carbon constrained future
Sustainability strategy
Embedding sustainability across the business and making it real for our customers
The issues that matter
Key sustainability issues idetified by our stakeholders and where to find details of our response
What's different about this report?Who we areFrom the Chairman and CEOThe issues that matterStrategy and Performance ManagementPerformance scorecard 2008CustomersEmployeesEnvironmentSocialSuppliersFactpacGRIAssurance StatementRatings and BenchmarksHow to Contact UsDownloads