Westpac Retail and Business Banking

Westpac Retail and Business Banking
Peter Hanlon, Group Executive

Westpac Retail and Business Banking (WRBB) is responsible for sales, marketing and customer service for our 4.4 million consumer, small and medium enterprise customers within Australia.

Consumer sales and service activities are conducted through a nationwide network of 840 branches, 87 RAMS franchise outlets, a strong sales force of specialised consumer relationship managers and mobile Home Finance Managers, contact centres, 1,704 ATMs and internet banking services.

For business and regional customers, activities are conducted by specialised relationship managers with the support of Cash Flow, Financial Markets and Wealth specialists via the branch network, 56 business banking centre, telephone and internet channels.

WRBB is also responsible for the management of Westpac’s third party retail, broker and business distribution relationships.

“Having locally empowered businesses is key to meeting our customers’ needs.”

Business Unit Performance	2008	2007	% Mov't 2008/ 2007

Consumer Financial Services

Operating income ($m)	3,437	3,200	7

Operating expenses ($m)	(1,879)	(1,787)	(5)

Cash earnings ($m)	913	839	9

Economic profit ($m)	918	813	13

Total assets ($bn)	158.3	138.4	14

Deposits ($bn)	72.7	59.7	22

Net loans ($bn)	155	137.3	13

Expense to income ratio(%)	54.7	55.8	(2)

Employee numbers	9,132	8,870	3

Business Unit Performance	2008	2007	% Mov't 2008/ 2007

Business Financial Services

Operating income ($m)	2,660	2,346	13

Operating expenses ($m)	(913)	(840)	(9)

Cash earnings ($m)	1,085	979	11

Economic profit ($m)	942	896	5

Total assets ($bn)	63.9	54.2	18

Deposits ($bn)	48.8	46.5	5

Net loans ($bn)	62.3	53.1	17

Expense to income ratio(%)	34.3	35.8	(4)

Employee numbers	3,767	3,447	9

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